A Model of Dynamic Resource Allocation in Workflow Systems

Current collaborative work environments are characterized by dynamically changing organizational structures. Although there have been several efforts to refine work distribution, especially in workflow management, most literature assumes a static database approach which captures organizational roles, groups and hierarchies and implements a dynamic roles based agent assignment protocol. However, in practice only partial information may be available for organizational models, and in turn a large number of exceptions may emerge at the time of work assignment. In this paper we present an organizational model based on a policy based normative system. The model is based on a combination of an intensional logic of agency and a flexible, but computationally feasible, non-monotonic formalism (Defeasible Logic). Although this paper focuses on the model specification, the proposed approach to modelling agent societies provides a means of reasoning with partial and unpredictable information as is typical of organizational agents in workflow systems.